3CX Call Transfer
Voice over IP (VoIP) systems are breaking records. They are the go to telephony solutions for SMEs or large corporations.
Here at Mahonyt, we successfully deploy fast growing software IP PBX systems from 3CX. The system is packed with functionalities and one of them, arguably one that is used the most, is call transfer.
3CX supports many desk phones. Most popular once are from Yealink or Snom. Those have Transfer buttons which you follow with extension number or external number to transfer. But with 3CX you also get softphone as an alternative to use for your communication.
Softphone is an application running on your PC or Mac which acts just like your phone. You can use your softphone with headset which enables you to talk to your customers in ‘hands free’ mode. This is very popular way of running VoIP systems. There are many wired or wireless devices that work with the system. Wireless headset especially are valuable assets as you can be on the phone whilst moving freely.
Below, you can find video tutorials on 3CX call transfer for both Windows and Mac clients.
3CX Call Transfer for Windows
3CX client for Windows is fully featured softphone. There are three easy ways to transfer calls and each of them has its benefits. Mastering and understanding all three will enable you to not only use the system fully but also organise your call transfers properly so that they work for what you need them to.
Blind Call Transfer
Attended Call Transfer
Drag and Drop Call Transfer
3CX Call Transfer for Mac
Fortunately for Mac users, 3CX has developed softphone for mac as well. Although there are some features missing, it is well built tool that enables Mac users calling directly from their iMac’s or MacBooks.
Blind Call Transfer
Attended Call Transfer
As mentioned earlier, call transfers are one of the fundamental functions that are needed in every organisation. Whether your business does hundreds of phone calls per day or just a few. Facility to transfer calls is imperative.
We hope this tutorial enables you to use your 3CX softphones with more ease.
